Shipping policy

SHIPPING POLICY

figures of speech

ORDER PROCESSING

For ready-to-ship pieces, please allow up to four business days for your order to be processed and prepared for dispatch, unless otherwise stated on the product page.

Business days exclude weekends and public holidays in Queensland, Australia.

MADE-TO-ORDER PIECES

Our Casual and Alta Sartoria made-to-order pieces generally require 6–8 weeks for production before dispatch, unless a different timeframe is stated on the product page.

Where measurements or fit details are required, we will contact you to confirm them. Production begins once the necessary details have been confirmed.

Delivery time is additional to the production period. Orders containing both ready-to-ship and made-to-order pieces may be dispatched together once production is complete. Please contact us before purchasing if you require separate delivery.

SHIPPING RATES AND DESTINATIONS

Available destinations, shipping methods and delivery charges are displayed at checkout.

DELIVERY TIMES

Once dispatched, delivery times depend on the destination and shipping method selected at checkout. Any delivery estimates refer to transit time and are additional to order processing or production time.

If a significant delay affects your order, we will contact you with an update and discuss the available options.

ORDER TRACKING

Tracking details will be provided once your order has been shipped.

DELIVERY DETAILS

Please ensure your delivery address and contact information are correct before completing your purchase.

If you need to update your address, contact office@figuresofspeech.com.au as soon as possible. Address changes may not be possible once an order has been dispatched.

INTERNATIONAL ORDERS

International orders may be subject to customs inspections, import duties or local taxes. Unless these charges are expressly included at checkout, they are payable by the recipient to the relevant authorities or carrier.

Customs processing may affect delivery times.

MISSING OR DAMAGED PARCELS

If your order arrives damaged, appears to be missing or has not arrived within the expected timeframe, please contact office@figuresofspeech.com.au with your order number and any relevant details or photographs.

We will investigate with the delivery provider and work with you to resolve the issue. Nothing in this policy limits your rights under the Australian Consumer Law.

CONTACT

For shipping enquiries, please email office@figuresofspeech.com.au and include your order number.